Privacy Policy

Privacy Policy.

Welcome to The Mountain Market’s Privacy Policy!

The Mountain Market respects the privacy of its users and is fully committed to protect their personal data and use it in accordance with legal obligations. This Privacy Policy describes how we may collect and use personal data and the rights granted to our visitors, customers, and merchants regarding their respective data.

By accessing or using this website, mobile app or any of our Services, you signify your approval of the terms set out in this Privacy Policy, Cookie Policy, Terms of Service, and other terms and policies posted on our website. If you do not agree to this Privacy Policy, you must leave this website and discontinue all use of any of our Services.

Information We Collect

We collect the following data to confirm your identity, contact you, invoice you, and otherwise provide our Services.

  • Name, surname, company name
  • Shipping and billing address
  • Email address and phone number
  • IP address and device data
  • Payment details

Upon starting to use our Services we may process your email address to send you informative materials, such as newsletters, advertisements, and others. At any point in time, you can unsubscribe from receiving the above-mentioned information in our email footers and through your notification settings on The Mountain Market.

To ensure a smooth customer support experience, we process information that you provide on our website (eg. in chat or on the comment section of our blog), in emails, or through other means of communication, you have used. For this purpose, we may process:

  • Your name
  • Email address
  • Website address
  • Any information that you share
  • IP address

We use this information to provide and enhance our Services and answer any questions you may have.

Data Subject’s Rights

If you are located in the European Economic Area, in accordance with European Union data protection regulations, you have certain rights with respect to your personal data.

You have the right to request access to your personal data and to correct, amend, delete, or limit the use of your personal data by reaching us using the contact information provided below. Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority.

Information Security

We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure, therefore we cannot guarantee the absolute security of information. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your account, limit access of your computer and browser by signing off after you have finished your session, and avoid providing us with any sensitive information whose disclosure you believe could cause you substantial harm.

All of The Mountain Market’s authorized personnel involved in the processing of your personal data have committed themselves to confidentiality obligations and shall not access or otherwise process your personal data without your authorization if it’s not for the purposes of providing you our Services.

In the event that we experience a personal data breach, we will notify you in compliance with the obligations set out in applicable laws.

Contact Information

If you have any questions about your personal data or this Privacy Policy, or if you would like to file a complaint about how we process your personal data, please contact us by email at support@themountainmarket.com

Terms of Service.

The following terms and conditions (the “Agreement”) govern all use of The Mountain Market LLC website (the “Site”) and the services available on or at the Site (taken together with the Site, the “Service”). The Service is owned and operated by The Mountain Market LLC Inc. and its affiliated companies and subsidiaries (“The Mountain Market LLC”, “we”, “our”, “us”, etc.). The Service is offered subject to your (“you”, “your”) acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on the Site by The Mountain Market LLC – including, without limitation, Shipping, Return Policy, Privacy Policy and others. If you do not agree to this Agreement, do not use the Site and the Service. The Mountain Market LLC is an eCommerce website. The Mountain Market LLC drop ships the products (“Products”) directly to you.

Access & Accounts

In order to enjoy all of The Mountain Market’s benefits, you may register a user account. Account sign up requires that you register on the Site (including by filling out all required personal information). You may opt-out of marketing and promotional emails. You may cancel your account at any time by canceling online on the Site. To complete registration, you shall provide an email address and a password. You may never use another user’s The Mountain Market account without permission from that user. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify The Mountain Market immediately of any breach of security or unauthorized use of your account. Although The Mountain Market will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of The Mountain Market or others due to such unauthorized use.

The Mountain Market may change, suspend or discontinue the Products, fees, charges, terms at any time, including the availability of any feature, or content. The Mountain Market may also impose limits on certain features and Services or restrict the User’s access to parts or all of the Services without notice or liability. You certify to The Mountain Market that you are an individual (i.e., not a corporation) and you are at least 18 years of age. You also certify that you are legally permitted to use the Service, and take full responsibility for the selection and use of the Service. This Agreement is void where prohibited by law, and the right to access the Service is revoked in such jurisdictions.

Payments

The Mountain Market may save your credit or debit card information and use it for all future shipments and charges, which will automatically be charged to the saved card unless you notify The Mountain Market through the Site. When you order a product that has a fee, you will be charged the current fees. We may choose to temporarily change the fees for our Services for promotional events or new Services, and such changes are effective when we post the temporary promotional event or new Service on the Site. 

By placing an order through the Site, you are confirming that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder’s express permission to utilize the card to effect payment. If you have used another person’s card without their permission, you are personally liable for and shall reimburse damages resulting from, the unauthorized use of that card.

In case of an unfounded chargeback, you shall reimburse The Mountain Market for its losses, which consist of fulfillment costs and chargeback handling fees (up to $15 USD per chargeback).

We may refuse to process a transaction for any reason or refuse Service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.

Unless otherwise stated, all fees and payments are quoted in U.S. Dollars. You are responsible for paying all fees, payments and applicable taxes associated with our Site and Services. After receiving your order you will receive an email from us confirming the details, description, and price for the Products ordered together with some information on your rights to return your goods. Payment of the total price plus taxes and delivery must be made in full before the dispatch of your Products.

The Mountain Market may change, suspend or discontinue the Products, fees, charges, terms at any time, including the availability of any feature, or content. The Mountain Market may also impose limits on certain features and Services or restrict the User’s access to parts or all of the Services without notice or liability. You certify to The Mountain Market that you are an individual (i.e., not a corporation) and you are at least 18 years of age. You also certify that you are legally permitted to use the Service, and take full responsibility for the selection and use of the Service. This Agreement is void where prohibited by law, and the right to access the Service is revoked in such jurisdictions.

Taxes

The Mountain Market will collect sales tax where we have nexus. (Colorado & North Carolina) We will collect the amount from you as the seller and pay this to the relevant tax authority.

Shipping & Returns

Once you have clicked on the “confirm” button, it might be not possible to edit or cancel your order. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. Replacement of Products and credits to the Member’s account for Products claimed as damaged or not received are subject to The Mountain Market investigation and discretion.

The risk of loss and title for such items pass to you upon our delivery to the carrier. It is your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case The Mountain Market will not make any refunds and will not resend the Product.

The Mountain Market will review replacement/return requests only if (a) there is a missing or broken Product, or a print error if The Mountain Market is at fault and (b) The Mountain Market receives a complaint within 7 days from the day the Product was delivered or within 7 days after the estimated delivery date, if the Product is missing.

Any claims for misprinted/damaged/defective items must be submitted within 3 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 1 week after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Purchase of Products

Orders are placed and received exclusively via the Site. Before ordering from us, it is your responsibility to check and determine the full ability to receive the Products. Correct delivery address and postal code/zip code, up-to-date telephone number, and email address are absolutely necessary to ensure the successful delivery of Products.

All information asked on the checkout page must be filled in precisely and accurately. The Mountain Market will not be responsible for missed delivery because of a wrong delivery address or an inappropriate phone number. Should you like to ask for a change in the delivery address, phone number, or any other special requirements, please contact The Mountain Market.

The risk of loss and title for such items pass to you upon our delivery to the carrier. It is your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such a case The Mountain Market will not make any refunds and will not resend the Product.

The Mountain Market will review replacement/return requests only if (a) there is a missing or broken Product, or a print error if The Mountain Market is at fault and (b) The Mountain Market receives a complaint within 30 days from the day the Product was delivered or within 30 days after the estimated delivery date, if the Product is missing.

Delivery

We deliver to the domestic United States. You shall cover delivery costs. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Products, and additional charges may be added to the order for remote or difficult to access locations that require special attention. Flat rate delivery charges are shown on our checkout page; however, we reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.

Some products are packaged and shipped separately. We cannot guarantee delivery dates and accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Flat rate delivery times are shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all the changes. We try our best to make Product delivery as simple as possible.

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