FAQ

common questions, real answers.

Products

Apparel Washing & Care Instructions

The Mountain Market’s apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn’t use any fabric softeners or dry-clean the items. Above all, if you encounter a problem, reach out to our support team for help.

What Printing Methods Do You Use?

The Mountain Market uses two methods of printing for apparel products.

Direct To Garment (DTG)

Our standard process for large-scale, detailed graphics involves Direct to Garment, otherwise known as DTG printing. This method allows us to create photo-quality prints because the number of colors used does not affect pricing or quality. We use Kornit and Brother printers for all DTG printed garments. We also have all-over-printing and screen printing options; however, we find DTG to be the most popular amongst our customers.

Flat, Partial, & 3D Puff Embroidery

All embroidered products are hand-stitched in the United States. Detailed graphics that you will find on most of our Camper Hats use the flat embroidery technique. Flat embroidery enables fine details and letters to be easily legible from a distance. Partial and 3D puff uses a raised method that gives the depth of our design.

Payment

What Payment Methods Are Accepted?

We do all of our payment processing through Amazon Pay, Apple Pay, PayPal, & Stripe. This variety of secure, well-known payment processors allows you to pay with a variety of payment options.

Do Your Products Include Tax?

We calculate tax and shipping rates at checkout based on your zip code and our fulfillment center. However, new laws for online marketplaces will require individual businesses to charge sales taxes for products shipping across state lines. In other words, if you get charged sales tax, that is because we are obligated to do so and file those taxes back to your state.

Shipping

Delivery Time Estimation

  • Overnight: next day delivery in the US
  • Express: 1-3 business days in the US
  • Standard: 3-5 business days in the US
  • Economy: 5-8 business days in the US
  • Flat rate: 5-8 business days in the US

Do You Offer Delivery Tracking?

Yes, we do! Orders shipping with the overnight, express, and standard methods will always have tracking available. Meanwhile, orders shipped out with the economy, no rush, or flat rate method may not have tracking available.

Will All My Items Ship Together?

Each item we ship may have different delivery times. The delivery time difference is because some products are packaged and shipped separately. E.g., we send our posters in super-durable tubes. Canvas won’t fit in there.

How Does Production Time Factor In?

We take about 2-5 business days to create our products. Then you should add shipping times on top of that. Our shipping algorithm will determine the fastest, most cost-effective, and most reliable carrier for each shipment based on these factors: fulfillment location, shipping location, the selected shipping method, and the shipping speeds and prices of our partners.

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The Mountain Market

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